If your Blast app is behaving irregularly — freezing, crashing, or not syncing — it’s usually a general app issue rather than a specific feature bug. Most of these issues can be resolved with a few basic troubleshooting steps before you need to contact support.
Try These Steps, in Order
- Force close the app and reopen it.
- Log out of the app and log back in.
- Close any other apps or programs running in the background.
- Power cycle (restart) your device.
- Delete the app and reinstall it. Be sure to back up your data before deleting.
If you’re still experiencing issues after completing these steps, please contact Blast Motion customer support for further assistance.
FAQ
Will I lose my data if I delete and reinstall the app?
You could, which is why it’s important to back up your data before deleting the app.
What if restarting my device doesn’t help?
Move on to logging out/in, and if that still doesn’t resolve it, reinstall the app. If problems persist after all steps, reach out to customer support.