Swings usually go missing from Blast Connect because the user hasn’t accepted an academy invite, is linked to the wrong academy, or the swing data hasn’t uploaded/synced from the app yet. Syncing to Blast Connect typically takes about 5 minutes.
Common Causes
- Not invited to the academy. Send a new invite and make sure the user accepts it.
- Connected to the wrong academy. Contact support to transfer the account to the correct academy.
- Metrics not uploaded. Offline actions won’t push to Blast Connect until they’ve been uploaded to the app. Upload right after practice or usage.
- Swing didn’t capture. If hitting live, swing records should appear right away in the app; if you’re not seeing upload notifications, the sensor may not have captured the swing.
Troubleshooting Steps
- Confirm you’re subscribed to Blast Connect.
- Check that swings are showing in the Blast app (Baseball, Softball, or Golf) first.
- Confirm your device’s data connection (cellular or Wi-Fi) is turned on.
- Power-cycle your phone (turn it off and back on), reopen the app, and take a live swing to test — allow about 5 minutes for metrics to push to Blast Connect.
- If swings still aren’t appearing after these steps, contact customer support with your username (email) and sensor serial (top & bottom) numbers ready.
FAQ
How long does it take for swings to appear in Blast Connect? About 5 minutes after the app has synced the data.
Why aren’t my offline swings showing up? Offline actions must be uploaded to the app first — they won’t push to Blast Connect until that upload completes.
What info should I have ready for support? Your account username (email) and your sensor’s serial number (top and bottom).