Blast Motion offers a 30-day guarantee on purchases made through BlastMotion.com, and orders that haven’t shipped yet can typically be canceled by contacting customer support.
Returns & Refunds
If you’re not satisfied with a product purchased from BlastMotion.com, you can request a refund within 30 calendar days of purchase:
- The product must be within 30 calendar days of the purchase date.
- The product must be in the same condition you received it, undamaged in any way.
- Once your returned item is received, the Blast Motion team will inspect it and process your refund.
- Refunds are issued to the original payment method. Credit card refunds may take 5-7 business days to appear on your statement.
If the product is returned after 30 calendar days from the purchase date, it is not eligible for a refund.
Canceling an Order
If your order needs to be canceled, contact Blast Motion customer support as soon as possible:
- Have your sales order number available when you reach out.
- Orders that haven’t shipped yet can typically be stopped before they go out.
- If the order has already shipped, you’ll need to go through the return process instead.
Shipping cutoffs that affect cancellations:
– Orders placed by 1:30 PM PST, Monday through Friday, ship within 24 hours (excluding holidays).
– Orders placed after 1:30 PM PST on Friday ship the following Monday afternoon (excluding holidays).
Because orders ship quickly, it’s best to contact support as soon as possible if you need to cancel.
How to Start a Return or Cancellation
Contact the Blast Motion customer support team directly to begin either process:
Contact Support: blastmotion.com/contact-us
FAQ
How long do I have to return a Blast Motion product?
You have 30 calendar days from the purchase date, and the product must be in the same, undamaged condition you received it in.
Can I cancel an order after it’s already shipped?
No — once an order has shipped, you’ll need to complete the standard return process instead of a cancellation.
How long do refunds take to process?
Once your return is received and inspected, refunds to a credit card typically take 5-7 business days to appear on your statement.