If your Blast sensor fails to connect during activation, first try activating it again to wake it up — the sensor won’t flash until activation is fully completed. If it still won’t activate, reinstalling the app usually resolves the issue.
Step 1: Try Activating Again
Activate the sensor a second time to wake it up. Remember: the sensor will not flash until activation has actually completed, so a lack of flashing during the attempt doesn’t necessarily mean it failed.
Step 2: Reinstall the App and Reactivate
If the activation continues to fail, uninstall and reinstall the app, then walk through activation again:
- Uninstall the app.
- Reinstall the app from the App Store (or Google Play).
- Open the app and log in.
- Tap on the menu.
- Go to My Sensor.
- Tap Add a Sensor.
- Scan or type in the serial number. If you run into problems, tap “Having Trouble?”
- Shake the sensor until it connects — this should take about 5-10 seconds.
If you’re still having issues after these steps, contact Blast Motion customer support.
FAQ
Why won’t my sensor flash during activation?
The sensor doesn’t flash until activation has fully completed, so this alone doesn’t indicate a failure — try activating again first.
What should I do if reinstalling the app doesn’t fix activation?
Contact Blast Motion customer support for further help if the sensor still won’t activate after uninstalling, reinstalling, and retrying.