Support ARTICLES

Here you can find all support articles and information for your Blast sensor and sport.

How Do I Apply a Discount Code to My Blast Motion Order?

Enter your discount code in the coupon box at checkout and select Apply Coupon to see your new total. Note only one code can be applied per item.

How Do You Disconnect a Blast Sensor?

Disconnecting your Blast sensor takes just a few taps in the app. Follow these iOS and Android steps to disconnect your sensor in seconds.

How Do I Fix a Blast Sensor Firmware Update That Won’t Complete?

If your Blast sensor's firmware won't update, check your Wi-Fi/data connection, then reinstall the app if needed. Follow these steps to get your sensor updated.

Where Is the Serial Number Located on My Blast Sensor?

Your Blast sensor's serial number is on the back, in the app under My Sensor, or on the product box. See where to look if you can't find it.

Why Did Blast Vision Detect a Swing When I Didn’t Hit the Ball?

A false swing in Blast Vision happens when the app mistakes movement for a hit ball. Learn common causes and how to delete a false swing from your session.

How to Export Metrics and Team Reports to CSV or Excel

Export your Blast swing metrics or a full team report as CSV or Excel, from the app or Blast Connect website. Follow these simple steps.

How to Create a Leaderboard in Blast Connect

Build and customize a team leaderboard in Blast Connect: filter by performance, set ranking amounts, and reorder metrics. Step-by-step guide.

How to Contact Blast Motion Customer Support

Reach Blast Motion customer support by phone or contact form. Support hours are 7AM to 5PM Pacific Time, US business days, English only — get help fast.

How to Troubleshoot a Blast Sensor Charging Issue

Blast sensor not charging? Check the charger LED, USB port, and sensor placement with this step-by-step troubleshooting guide before contacting support.